Repurchase intentions toward the core service
- I will come back to this restaurant again.
- I will eat at this restaurant in the future.
- I will come back to this restaurant more often in the coming years.
1 = strongly disagree to 7 =strongly agree
Title: The Effect of Unrelated Supporting Service Quality on Consumer Delight, Satisfaction, and Repurchase Intentions
Author(s) & Year: Xuehua Wang (2011)
Journal: Journal of Service Research, 14(2) 149-163
Adapting Zeithaml, Berry, and Parasuraman’s (1996)